14-day refund window
If the Code the Cloud course is not right for you, you can request a full refund within 14 days of purchase, as long as you have completed less than 30% of the course content.
How to request a refund
- Email [email protected] from the address you used at checkout.
- Include your order reference and the date of purchase.
- Telling us why is optional, but it helps us improve the course.
Processing
We review requests promptly. Once a refund is approved, it is issued to your original payment method. How long it takes to appear depends on your bank or payment provider, usually between 5 and 10 business days.
Upgrades
If you upgrade from one plan to another, the refund window for the upgrade starts on the date of the upgrade and applies to the amount you paid for it.
When a refund may not be available
- The request is made more than 14 days after purchase.
- More than 30% of the course content has been completed or downloaded.
- There is evidence of account sharing, payment fraud or repeated refund requests.
Cloud provider charges
Charges billed by your cloud provider for resources you create during labs are between you and your provider and are not covered by this policy.
Duplicate or accidental purchases
If you bought the same plan twice or purchased by mistake, contact us within 14 days and we will refund the duplicate or unintended payment regardless of progress.
Exceptional circumstances
If you experienced a technical problem that prevented you from accessing the course, or there is another unusual situation, contact us. We review such cases individually and may extend the window where it is fair to do so.
Contact us first
Please contact us before opening a dispute or chargeback with your bank or payment provider. We typically respond within one business day and prefer resolving issues directly.
Contact
Questions about a refund? Write to [email protected].